Return & Exchange

Return Policy

Bed Sheet & Pillow Return Policy

If you’re not completely in love with your SoftLanding bed sheets or pillows, they’re eligible for an exchange or return with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item(s) must be sent back to our Corporate Headquarters. Any to-or-from transportation handling and costs are the responsibility of purchaser.

To initiate a return, please fill out a Return Form. Or, for additional information or to make an exchange, please contact us at 1.818.324.1538 or via email at returns@softlandinghome.com

All Other Products

All other SoftLanding product(s) are eligible for an exchange or return if the item(s) is still in its original packaging with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item(s) must be sent back to our Corporate Headquarters. Any to-or-from transportation handling and costs are the responsibility of purchaser.

To initiate a return, please fill out a Return Form. Or, for additional information or to make an exchange, contact us at 1.818.324.1538 or via email at returns@softlandinghome.com

International Return Policy

SoftLanding’s domestic return and exchange policy does not apply to orders shipped outside the United States and Canada. International orders are eligible to return item(s) within the first 30 days of delivery due to manufacturer/quality defects. After 30 days the order will no longer be eligible for returns. Products may not be exchanged or returned due to preference-based concerns.

To initiate a return, contact us at 1.818.324.1538 or via email at returns@softlandinghome.com

1-Year Limited Quality Warranty

SoftLanding products have a long history of excellent quality and reliability. Our 1-Year Limited Quality Warranty will help ensure that your product(s) last for their intended use and protect you from any rare and unexpected manufacturer defects.

If your SoftLanding products are defective due to faulty workmanship or materials, SoftLanding warrants that, at SoftLanding’s option, it will replace or repair the product. This warranty shall not apply if SoftLanding determines in its reasonable discretion that the products have been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: stains, odors, unsanitary conditions, footprints, burns, cuts, tears, pilling, insect damage or other infestation, damage from liquids or gels or body fluids or other fluids, or damage from weather or sun exposure.

This warranty does not cover normal wear and tear from washing and intended use. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser.

Any replacement product sent will be subject to the same limited warranty as the original SoftLanding product(s), and the warranty term of the replaced SoftLanding product(s) begins from the date of purchase of the original SoftLanding product(s).

If you do experience any manufacturing defects, please initiate a review request by filling out a Return Form below. Or, for additional information or to make an exchange, contact us at 1.818.324.1538 or via email at returns@softlandinghome.com

Once the product is received, if an exchange was requested, a new item will arrive within 12 business days. Or, if a refund was requested, a credit for the merchandise will be issued to your credit card within 5 business days (less shipping fees).

Follow these 3 steps to prepare your return:

1 Fill Out A Form

Enter your information into the electronic Return Form, and you will be emailed a confirmation email with a packing list.

Start Return Form

2 Pack

Please use the original packaging or a strong, corrugated box. Include all products and the packing list, and pack and tape your package securely.

3 Ship

Please ship via (UPS) or insured Parcel Post. Once your items have been returned your exchange or refund will be completed.