Shipping Policy

We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.

For customers shipping packages to the US, all orders under $50 (after all discounts are applied) are charged shipping.

Orders over $50 (after discounts) have free shipping. Orders shipped within the continental US have 2-7 day transit times with ground shipping. Alaska and HI have longer transit times. This is expected.

We do offer expedited shipping at checkout. Keep in mind that expedited shipping begins when the order ships - which is after our standard order processing times.

We ship with USPS/UPS/DHL/OnTrac. We are not liable for any delays caused by the USPS/UPS/DHL/OnTrac for any reasons.

If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, SoftLanding is unable to provide any additional information or changes to your shipment once it has left our facilities.

SoftLanding is not liable for any lost packages due to address errors.

SHIPPING INFORMATION

International

We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.

SoftLanding provides worldwide shipping to our customers outside of the US, and pricing varies from country to country.

We offer FedEx International Shipping for our international customers. We do not make money on charging you for shipping. We are very conservative in our shipping charge costs, and in many cases, we undercharge what the actual cost is to ship the product(s). Shipping is not our product.

Due to International customs fees, import taxes and shipping costs - we are not able to offer a “Free Shipping” option for our international customers.

Our international shipping rates are calculated based on the total weight of your order.

All packages shipped via FedEX International generally arrive within 5-14 business days. However, delays created by customs may require a 10-20 business-day time in transit. This is very rare, but do be aware of this possibility.

If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, SoftLanding is unable to provide any additional information or changes to your shipment once it has left our facilities.

SoftLanding is not liable for any lost packages due to address errors.

SHIPPING INFORMATION

Custom Duties & Charges

Most countries impose a customs duty and import tax on goods from abroad (this is not rare). These customs duties and import taxes are beyond our control and may delay your package from arriving on time (this is rare). Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes.

If you are unable or simply do not wish to pay the customs fee, your package will be returned to us and you will only be penalized for the cost of shipping your package.

You will be refunded upon receiving your order back at our facility.